Privacy Policy

This Privacy Policy explains how tokyofancy (“we,” “us,” or “our”) collects, uses, shares, and protects personal information from users of our website, products, or services. By using our site or placing an order, you consent to the practices described below.

Information We Collect

  • Account & Order Information: name, email, billing and shipping addresses, phone number.
  • Payment Information: payment card details are processed and tokenized by third-party payment processors; we receive only payment confirmation and tokenized references.
  • Order History & Preferences: items ordered, sizes, colors, and purchase dates.
  • Communications: customer service communications, marketing preferences, and survey responses.
  • Device & Usage Data: IP address, browser type, device identifiers, pages visited, referral source, and cookies/analytics data for site functionality and improvement.
  • User-generated Content: photos, reviews, and messages you submit.

How We Use Information

  • Fulfill orders, process payments, and provide customer service.
  • Communicate order updates, shipping notifications, and responses to inquiries.
  • Personalize and improve our site, product offerings, and marketing (with opt-out where required).
  • Detect and prevent fraud, abuse, and illegal activity.
  • Comply with legal obligations and protect our rights.

Information Sharing

  • Service Providers: we share necessary details with printers, fulfillment partners, carriers, payment processors, and email providers to complete orders and communications.
  • Legal & Safety: we may disclose information to comply with legal process, protect rights, or respond to lawful requests.
  • No Sale of Personal Information: tokyofancy does not sell personal information. If that changes, we will comply with applicable notice and opt-out requirements.
  • Aggregated/De-identified Data: we may share aggregated or anonymized data that does not identify individuals.

Cookies & Tracking

  • We use cookies, web beacons, and similar technologies for site functionality, analytics, and advertising. You can manage cookie preferences through your browser and any opt-out mechanisms we provide.

Your Rights (U.S. / California)

  • Access & Portability: you may request a copy of personal information we hold about you.
  • Deletion: you may request deletion of personal information, subject to legal exceptions (e.g., transaction records required for tax or legal reasons).
  • Opt-out of Sale: while we do not sell personal information, California residents may exercise rights under the CCPA where applicable. To exercise rights or make privacy-related requests, contact service@tokyofancy.com. We may need to verify your identity before processing requests.

Data Security & Retention

  • We employ administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet or storage is 100% secure; however, we maintain commercially reasonable protections.
  • We retain personal information as long as necessary to provide services and comply with legal obligations.

Children

  • Our services are not directed to children under 16. We do not knowingly collect personal information from children without parental consent.

Updates to Policy

  • We may update this Privacy Policy; changes will be posted with an updated effective date. Continued use after changes constitutes acceptance.

For more information or to make requests: service@tokyofancy.com